ACP SIDE- OVERVIEW
- Mod uses cache for everything
- Integrated Update Checker
- Latest News about the mod directly in ACP (You can enable/disable this part and the update checker from settings)
- Some general stats and total space of attachments displayed in a box
- SETTINGS
- Enable/Disable Ticket System (from now i will write only TS)
- Each Group have his own permissions (View, View Offline, Create, Reply, Edit, Max attachment space)
[Guests are excluded regardless] - Global System Announcement
- Every View
- Only Ticket List View
- Only Post View
- Only Show Ticket View
- Allow normal users to post public tickets
- Number of Ticket/Replies per page
- Format department names in TS according to the Department prefix/suffix
- Format members name in TS according to members group
- Parse Emoticon/BBCODE
- Quick Reply
- Allow Attachments
- Increment user post count each TS reply
- Hide/Show Active users in the TS
- Hide/Show TS Statistics
- Count in Member Bar
- Enable/Disable it completely
- Display X New Tickets X New Replies
- Hide Text if no new tickets/replies
- Enable/Disable AJAX count refresh
- Auto prune ticket subscriptions of Closed Ticket
- STAFF
- Add Group or Individual Members as Staff
- Every staff have is own moderation settings
- In Staff Main page you view directly to which Department every Staff is assigned
- Ability to Show/Hide certain staff from the Public Staff List
- Ability to not send email notification upon new tickets to certain staffs
- DEPARMENTS
- Possibility to order Departments with a position number
- Each Department have is own prefix/suffix so tickets titles in Ticket List are formatted using them (if enabled in ACP Settings)
- Ability to hide certain Departments from normal member so only Staff can move a ticket there after it has been posted
- Each Department have is own Staff assigned
- In Department Main Page you will see also assigned Staff for each Department
- Only assigned Staff can see Tickets in the assigned Ticket Department, not everyone!
- TICKET STATUSES
- Assign a Status to every ticket
- Ability to set a default Statuses so every new Ticket will have this Status
- Ability to specify in which way Statuses are ordered
- Number of Tickets that are assigned to each Ticket Status
- MODERATOR LOGS
- Every moderation action is logged in ACP
- Filter moderation logs by:
- Member Display Name
- Member Login Name
- Member ID
- IP Address
- Ticket ID
- Reply ID
- In every filter you can choose to match the keywords with "Exact" or "Contains"
- TOOLS
- Rebuild Mod Caches
- Statistics
- Staff
- Departments
- Statuses
- Rebuild Ticket Statuses Count
- Conversion Tool: with
this tool you will be able to convert your old tickets of Help Desk Mod
to this new Mod if you don't want to loose your old data
PUBLIC SIDE
- EVERYWHERE
- In
member bar members will see a count (Updated with AJAX if enabled in
ACP) that will tell them if there are new replies in the Ticket System
- TICKET LIST
- Change tickets Status from Ticket List through AJAX (just click on "Status: xxx" and the dropdown will appear)
- Unread icon show up on tickets based on the last visit time (same time used for the Count in member bar)
[So to reset them you need to use "Mark all Posts as Read" on Board Index] - Non staff people will see only their Tickets and Public Tickets
- Member/Groups assigned as Staff will see their tickets/public tickets and also every ticket in their assigned Departments
- If ticket have attachments an attach icon is displayed next to the ticket name
- Clicking the attach icon will popup a window with all the attachments listed and a link to find the exact reply where the attachment is located
- Ability to sort Tickets in different order (both ASC or DESC):
- Ticket Name
- Starter Name
- Start Date
- Replies
- Last Reply
- Number of Attachments
- Ability to filter tickets by:
- All
- Open
- Closed
- Private
- Public
- Departments
- Statuses
- Link to view every Member/Group assigned as staff in the Ticket System
(From ACP you can hide specified group/members from this list)
- TICKET VIEW
- Basically this view will be like the actual Topic View but with only linear view
- Ticket Options dropdown with:
- Subscribe to Ticket without replying to it
- Print Ticket
- Download Ticket as HTML file
- Download Ticket as DOC file (Microsoft Word)
- Multi-Quote buttons to quote more replies at once
- Fast Reply (Only with full reply staff can change the ticket state open/closed/public/private)
- Staff now can change Department/Status from Fast reply
- Over The first post of the ticket you will see a small table with a quick summary of the ticket:
- ID
- Name
- Public/Private
- Department
- Status
- If the member is an assigned Staff at the bottom will see 3 additional dropdown box with those actions:
- Open/Close Ticket
- Make Ticket Public/Private
- Delete Ticket
- Change Department/Status Ticket without replying
- NEW TICKET VIEW
- Select Ticket Department (only staff can reassign it after the ticket is created)
- Tickets will have as first status the default status set in ACP
- Editor like in Topic View, both STD or RTE
- Email notification to every member assigned as staff in the Department the ticket is posted
- Ability to track or not the Ticket (initially is set following member's preferences, but can be changed of course)
- REPLY TICKET VIEW
- Staff can reassign the ticket to a new department or update it status to another
- Ability to close a ticket (only for allowed staff)
- Staff can change the ticket state Private/Public
- USER CONTROL PANEL (My Controls)
- Direct link to create a New Ticket
- Ability to unsubscribe from tickets
- New Area to Manage Attachments (order them by name, size, date or delete them)
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